Return & Exchange Policy
Effective Date: [Add Date]
At Dripzy, we are committed to delivering quality products and ensuring a hassle-free shopping experience. If you’re not completely satisfied with your purchase, we’re here to help.
Return & Exchange Eligibility
You may request a return or exchange within 7 days of receiving your order, provided that:
The item is unused, unwashed, and in its original condition.
All original tags, labels, and packaging are intact.
The product is free from stains, perfumes, damage, or alterations.
A valid order number or proof of purchase is provided.
Non-Returnable Items
The following items are not eligible for return or exchange:
Products purchased during clearance or final sale.
Gift cards or promotional items.
Products damaged due to misuse or improper care.
Items returned without original tags or packaging.
Size Exchange
If you need a different size, you can request a size exchange within 7 days of delivery, subject to stock availability. If your requested size is unavailable, we will offer an alternative product or store credit, where applicable.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photographs of the product and packaging. Our support team will review your request and arrange a replacement or refund if the issue is verified.
Refund Process
Once your returned item is received and inspected, we will notify you of the status of your refund.
If approved:
Refunds will be processed to the original payment method within 5–7 business days, depending on your payment provider.
Shipping charges (if applicable) are generally non-refundable unless the return is due to our error.
Return Process
Contact our customer support team with your order details.
Share the reason for the return or exchange along with supporting images if required.
Wait for return approval and instructions.
Pack the product securely in its original packaging.
Ship the item or arrange a pickup, if available.
Shipping Charges for Returns
If the return is due to a damaged, defective, or incorrect product, Dripzy will bear the return shipping cost.
For returns due to a change of mind or size preference, return shipping charges may be borne by the customer unless otherwise specified.
Cancellation Policy
Orders can be cancelled only before they are shipped. Once an order has been dispatched, it cannot be cancelled and will be processed under our Return & Exchange Policy.
Need Assistance?
If you have any questions regarding returns, exchanges, or refunds, please contact our customer support team through the Contact Us page or email us. We’re always happy to assist you.
Thank you for shopping with Dripzy. We appreciate your trust and look forward to serving you again.
